--- title: Blog | Celso Pinto (2) description: A Portuguese expat in London, Celso founded Pixie after learning first-hand about the challenges faced by small accountancy and bookkeeping practices. A product-focused leader with over 20 years experience in the software industry, at Pixie you'll frequently find him listening to customers and distilling their feedback into the product and go-to-market strategy. (2) --- Blog # Discover our latest insights, feature releases and news! [![New feature: shared client inbox](https://www.usepixie.com/hubfs/Imported_Blog_Media/shared-inbox-card-1.png) ](https://www.usepixie.com/blog/blog/new-feature-shared-client-inbox) [Features](https://www.usepixie.com/blog/tag/features) #### [New feature: shared client inbox](https://www.usepixie.com/blog/blog/new-feature-shared-client-inbox) Check out our new feature - Shared Inbox. Make it easier for teams to manage client communications. - [ALL](https://www.usepixie.com/blog) - [Best Practices](https://www.usepixie.com/blog/tag/best-practices) - [Features](https://www.usepixie.com/blog/tag/features) - [Case Studies](https://www.usepixie.com/blog/tag/case-studies) - [learnfromyourpeers](https://www.usepixie.com/blog/tag/learnfromyourpeers) - [News](https://www.usepixie.com/blog/tag/news) - [Accounting Software](https://www.usepixie.com/blog/tag/accounting-software) - [Artificial Intelligence](https://www.usepixie.com/blog/tag/artificial-intelligence) - [Roadmap](https://www.usepixie.com/blog/tag/roadmap) - [Sales](https://www.usepixie.com/blog/tag/sales) [![Welcoming Artur to team Pixie!](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Pixie%20Linkedin%20Post.png?height=248&name=Copy%20of%20Pixie%20Linkedin%20Post.png) ](https://www.usepixie.com/blog/blog/welcoming-our-new-cto-to-team-pixie) #### [Welcoming Artur to team Pixie!](https://www.usepixie.com/blog/blog/welcoming-our-new-cto-to-team-pixie) Welcoming Artur to team Pixie! [![Guide: Stop Using Spreadsheets for Workflow Management — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(16).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(16).png) ](https://www.usepixie.com/blog/blog/stop-using-spreadsheets-for-workflow-management) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 14 November 2022 #### [Guide: Stop Using Spreadsheets for Workflow Management — Pixie](https://www.usepixie.com/blog/blog/stop-using-spreadsheets-for-workflow-management) If you want to prioritise efficiency and consistency across your workflows, you need to say goodbye to using spreadsheets for workflow management. [![In-Person Training Vs Self-Paced Learning: What’s the Best Way to Train Your Client Team?What’s the Best Way to Train Your Client Team? — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(17).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(17).png) ](https://www.usepixie.com/blog/blog/whats-the-best-way-to-train-your-client-team) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 10 November 2022 #### [In-Person Training Vs Self-Paced Learning: What’s the Best Way to Train Your Client Team?What’s the Best Way to Train Your Client Team? — Pixie](https://www.usepixie.com/blog/blog/whats-the-best-way-to-train-your-client-team) What’s better for training your client team: in-person training or self-paced learning? Let’s explore the pros and cons of each method. [![How we onboard our team at Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(3)-1.png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(3)-1.png) ](https://www.usepixie.com/blog/blog/how-we-onboard-our-team-at-pixie) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 9 November 2022 #### [How we onboard our team at Pixie](https://www.usepixie.com/blog/blog/how-we-onboard-our-team-at-pixie) Your team members are the foundation of your firm’s success, so it pays to have an amazing onboarding process. Take a peek inside Pixie’s ownfalse [![Stop Using These 5 Outdated Accountancy Processes Today — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(15).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(15).png) ](https://www.usepixie.com/blog/blog/stop-using-these-5-outdated-accountancy-processes-today) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 8 November 2022 #### [Stop Using These 5 Outdated Accountancy Processes Today — Pixie](https://www.usepixie.com/blog/blog/stop-using-these-5-outdated-accountancy-processes-today) Say goodbye to inefficiency and hello to streamlined workflows by ditching these 5 outdated processes. [![Should You Automate Client Communication? — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(14).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(14).png) ](https://www.usepixie.com/blog/blog/should-you-automate-client-communication) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 11 October 2022 #### [Should You Automate Client Communication? — Pixie](https://www.usepixie.com/blog/blog/should-you-automate-client-communication) Automating communication supports efficiency and consistency, but can it feel cold? We debate the case for and against automating clientfalse [![Standardising Workflows: How and Why — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(13).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(13).png) ](https://www.usepixie.com/blog/blog/why-you-standardise-your-firms-workflows) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 7 October 2022 #### [Standardising Workflows: How and Why — Pixie](https://www.usepixie.com/blog/blog/why-you-standardise-your-firms-workflows) Discover 5 intelligent approaches to standardising your firm’s processes and delivering consistent work every time. [![8 Features a Workflow Management System Must Have — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(12).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(12).png) ](https://www.usepixie.com/blog/blog/workflow-management-system-features) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 4 October 2022 #### [8 Features a Workflow Management System Must Have — Pixie](https://www.usepixie.com/blog/blog/workflow-management-system-features) What really makes a workflow management system good? We delve into the must-have criteria. [![Efficiency or Efficacy: What’s More Important in Accounting? — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(10).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(10).png) ](https://www.usepixie.com/blog/blog/efficiency-efficacy) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 23 September 2022 #### [Efficiency or Efficacy: What’s More Important in Accounting? — Pixie](https://www.usepixie.com/blog/blog/efficiency-efficacy) What should you prioritise: getting as much done as possible, or delivering high-quality work every time? Let’s debate the case for efficiency versusfalse [![10 Habits That Lose Your Accounting Firm Time and Money — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/2-1.png?height=248&name=2-1.png) ](https://www.usepixie.com/blog/blog/bad-habits-losing-money) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 18 September 2022 #### [10 Habits That Lose Your Accounting Firm Time and Money — Pixie](https://www.usepixie.com/blog/blog/bad-habits-losing-money) Heavy income loss can be catastrophic for your firm. Here are ten habits that could be losing you money. [![How to Define Value Segments in Your Client Base — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/6-2.png?height=248&name=6-2.png) ](https://www.usepixie.com/blog/blog/value-segments) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 15 September 2022 #### [How to Define Value Segments in Your Client Base — Pixie](https://www.usepixie.com/blog/blog/value-segments) Defining value segments in your client base lets you better serve your clients, and identify opportunities for business growth. [![How to Improve Recovery Rate by Streamlining Workflows — Pixie](https://www.usepixie.com/hs-fs/hubfs/Imported_Blog_Media/Copy%20of%20Blog%20Hero%20Image%20(4).png?height=248&name=Copy%20of%20Blog%20Hero%20Image%20(4).png) ](https://www.usepixie.com/blog/blog/improve-recovery-workflows) [Best Practices](https://www.usepixie.com/blog/tag/best-practices) 6 September 2022 #### [How to Improve Recovery Rate by Streamlining Workflows — Pixie](https://www.usepixie.com/blog/blog/improve-recovery-workflows) Best Practices # How to Improve Your Recovery Rate by Streamlining Workflows A guide to improving the recovery rates in your firm and streamliningfalse # Want to be the first to know about our latest features? Join our announcement list and keep up to date with all of the great things coming to Pixie.