Pricing & Refunds
How our pricing works
Software vendors like us design their pricing to scale as product usage grows. The typical case is to charge per seat, i.e. charging you a fee per user in your team.
Over the years, we have had thousands of conversations with accountants and bookkeepers worldwide. We realised that frequently per-seat cost leads to subcontract/part-time and sometimes some full-time staff sharing passwords or being left out of the platform entirely.
We believe modern accountancy and bookkeeping firms need a shared collaborative workspace that includes everyone.
Early on, we committed not to charge per seat and to work hard to understand how Pixie generates value for our customers and align our pricing with that.
The data we have informs us that Pixie's pricing should relate to a firm's workload, and this workload has a strong correlation to the number of clients they have.
Depending on your subscription cycle (monthly or annual), your account manager will contact you to discuss any changes (i.e. increases or reductions) to your pricing tier that reflects your business needs. Monthly subscriptions are reviewed on the quarterly anniversary of your sign up date, and annual subscriptions are reviewed annually before renewal.
As our product evolves, so inevitably will our pricing. Sometimes dramatically as we test new pricing models that can help us provide even better service to our customers.
Since Day 0, we have grandfathered existing customers into their plans and will continue to honour this practice.
We never want you to feel like you are being "baited and switched". You will never get fewer features for the price you already pay, and you will always have the choice of moving into new plans if and when you want to.
If we ever feel we need to review our position on grandfathering, we will let you know with at least 12 months' notice.
A fair refund policy
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Pixie, for any reason, contact our support team, and we'll take care of you.
Refunds for monthly plans
If you were just charged for your next month of Pixie, but you meant to cancel, we're happy to refund that extra charge. If you forgot to cancel Pixie a month or so ago, and you haven't used Pixie since then, we'll give you a full refund for a few back months. No problem. If you tried Pixie for a month and weren't happy with it, you can have your money back.
Refunds for yearly plans
When you sign up for a yearly plan, it includes a significant discount. Due to our hands-on approach to ensure your firm successfully adopts Pixie, we do not provide partial or full refunds for yearly plans as this would not be sustainable for us. If you have any questions about yearly plans, please get in touch.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.