Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Pixie, for any reason, just contact our support team and we'll take care of you.
If you were just charged for your next month of Pixie, but you meant to cancel, we’re happy to refund that extra charge.
If you forgot to cancel Pixie a month or so ago, and you haven’t used Pixie since then, we’ll give you a full refund for a few back months. No problem.
If you tried Pixie for a month, and you just weren’t happy with it, you can have your money back.
If you forgot to cancel Pixie a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.