Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Pixie, for any reason, just contact our support team and we'll take care of you.
If you were just charged for your next month of Pixie, but you meant to cancel, we’re happy to refund that extra charge.
If you forgot to cancel Pixie a month or so ago, and you haven’t used Pixie since then, we’ll give you a full refund for a few back months. No problem.
If you tried Pixie for a month, and you just weren’t happy with it, you can have your money back.
When you sign up for a yearly plan, we provide a number of additional services and set aside significant resources to ensure your firm successfully adopts Pixie. Due to our hands-on approach and the heavily discounted yearly plan, we do not provide partial or full refunds for yearly plans as this would not be sustainable for us.
If you have any questions about yearly plans, please get in touch.
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.